Our Shipping & Returns Policy

Our aim is to repair your device as quickly as possible but without compromising on quality.

Because we keep all iPhone, iPad Repair parts in stock we can often post back your iPhone, iPad back the same day that we receive it but on average we say 24/48 hours. We return all repairs via Royal mail Special delivery “Guaranteed delivery the next working day” your iPhone, iPad is also fully insured upto the value of £500.

We would like to provide this delivery information to you, so you know what delivery service you can expect from us here at iFIX UK. We are based in the UK and so is our stock, we will ensure we offer a competitive and cost effective delivery service for you, when you order your iPhone, iPad parts or accessory from us All orders placed for iPhone, iPad repair parts are sent out Royal Mail Special Delivery.

Royal Mail Special Delivery:

  • Guaranteed Delivery Next working day
  • Signature Is Required
  • Weight Limit upto 10kg
  • Daily cut-off time is 4pm GMT
  • Your tracking number can be found on your order page as soon as it is shipped.

Returns policy:

Our 30-day money back return policy gives you plenty of time to consider your purchase. That’s why you can be sure that you made the right decision. Our warranty replacement policy gives you peace of mind that the item you had repaired by us will be covered for 12 months after you receive it back.

Sorry, there are no refunds after 30 days and NO REFUNDS on labor or shipping charges. If you had an item installed by iFIX UK, you have a 12 month warranty (or longer!) on the installed part(s) unless otherwise noted on your original invoice. That’s all there is to it!


Once a refund has been confirmed, be it over the phone or Email you will need to return your device for processing. Once we receive your return and checked the issue, we’ll process the refund, and reimbursements will arrive within 15 business days.

That’s all there is to it!

Receive Your Repaired Item Back:

Once we receive your defective item, it will be expedited through our diagnosis and repair department to quickly resolve the issue. We will contact you with our findings, and our warranty covers only parts that we installed, not additional problems. We’ll locate the issue, correct it, and get it back into your hands via overnight shipping at no additional cost to you. That’s all there is to it!